Designing services

that keep their

promise.

Strategic design goes beyond the screen. It strengthens organisations, streamlines processes, and improves every interaction that shapes the customer relationship. UX research, product and service design, team support: rigorous methods, practical outcomes. 20 years of experience in Switzerland and internationally.

Découvrez nos services

Tell us about your needs

Discover & innovate

You want to innovate, but there are many possible directions — and the “right problem” isn’t always clear. The challenge is to explore quickly without spreading efforts too thin. We help you frame the topic, generate strong options and converge on a decision you can act on.

Understand your users

Knowing who your users are — and how they actually interact with your products — is essential to making good decisions. We help you gather and analyse their needs, motivations and frustrations so you can design solutions that truly fit, and avoid choices based on assumptions.

Validate your idea or hypothesis

An idea can feel obvious… until it meets real-world use. Before you invest in delivery, you need evidence: is it understood, useful, feasible — and clear enough for people to act on? We help you turn a hypothesis into a decision, quickly and without over-interpreting the results.

Design a product or service

Between intuition, business constraints and technical feasibility, product design can quickly become unclear. We help you turn intent into a concrete, polished solution: structured journeys, consistent screens and modern interactions — so you end up with a product that’s ready to move into development.

See more needs

Discover our projects

Tourism
UX/UI design

Making the website the single gateway to everything CGN offers

Finance
Analysis & Research

Redesigning the Swissquote Signup Journey for a More Consistent Customer Experience

Aperçu de l'espace client conçu pour Trianon
Finance
UX/UI design

Clarifying Trianon’s client portal to make occupational pension management easier

Aperçu des 2 phases pour le CHUV "Ecoute des collaborateurs & utilisateurs" et "Maîtrise du process centré utilisateur"
Healthcare
UX maturity

Building UX maturity at CHUV to help teams work better

Telono, 20 years of experience

Telono was founded in Geneva in 2005 with a simple belief: a great experience is proven, not proclaimed. Since then, we’ve refined our methods, expanded our scope, and partnered with public and private organisations that want services that truly work - in Switzerland and internationally.

Explore our services

Research

Product strategy

UX/UI Design

Audits
& tests

Workshops
& co-creation

UX writing & content strategy

Digital accessibility

Training

Logo de UXalliance

Access an international network

We’re proud to represent UXalliance in Switzerland: a network of UX agencies across 26 countries - one of the world’s largest independent UX research networks. Tap into it for your international projects: consistent standards, local partners on the ground, and centralised coordination.

Discover UXalliance
Carte de la présence d'UXalliance dans le monde
29
partner companies
750+
UX experts
100,000+
study participants

Follow us on LinkedIn

Matthieu et Valentine travaillent en souriant

A project in mind? Let's talk about it.

No pitch, no demo. A 15-minute exchange to understand your situation and see if our approach makes sense for you.
Book a video call