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Redesign of the native Transfollow application for logistics and road freight transport management: Viatrans, from the International Road Transport Union (IRU)​

Viatrans, from the International Road Transport Union (IRU)

Viatrans, a subsidiary belonging to the foundation of the International Road Transport Union (IRU), has acquired the TransFollow mobile application to strengthen the digital management of the road freight transport logistics chain​.

It consisted in redesigning the application to guarantee the best UX to the main three players in the chain: shippers, road carriers and recipients of goods.
Viatrans, a subsidiary belonging to the foundation of the International Road Transport Union (IRU), has acquired the TransFollow mobile application to strengthen the digital management of the road freight transport logistics chain​.

It consisted in redesigning the application to guarantee the best UX to the main three players in the chain: shippers, road carriers and recipients of goods.

Approach

  • Ergonomic audit of the application according to the main use cases of the three main personas, with recommendations for interface optimizations​;

  • Iterative redesign of the mobile application based on prioritized UX recommendations with the client and developers.

Results

Automatic creation of the electronic contract for the carriage of goods (consignment note)

Reduction of paper documents

Reduced billing and payment times

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