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Publications
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Votre organisation se situe à la phase 5: « UX Stratégique »
Dans cette phase ou étape 5, les organisations ont intégré l’UX dans leurs décisions stratégiques et pratiques quotidiennes. Les indicateurs et objectifs de qualité UX
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Votre organisation se situe à la phase 4: « UX intégrée »
Dans cette phase ou étape 4, comme le suivi continu de la qualité UX devient la norme, les organisations ont besoin de renforcer et maintenir
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Votre organisation se situe à la phase 3: « Processus UX mis en oeuvre »
Dans cette phase ou étape 3, les organisations ont une équipe UX et une gouvernance transversale aux différents départements ou unités en place. Elles commencent
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Votre organisation se situe à la phase 2: « UX Emergente »
Dans cette phase ou étape 2, les managers sont séduits par l’approche UX et recherchent comment elle peut être profitable : ils mettent en place
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Votre organisation se situe à la phase 1: « UX non reconnue »
Dans cette phase ou étape 1, les organisations ne voient pas encore l’expérience utilisateur ou UX comme un différenciateur crucial pour le succès et la
![Ergonomie d'interfaces digitales](https://telono.com/wp-content/uploads/2018/08/Ergonomie-e1539246448283-300x200.jpg)
L’ergonomie d’un site internet, software ou application mobile: késako ?
Quand l’homme et la technologie se rencontrent, il faut optimiser cette interaction pour que le client adopte ces produits ou services interactifs.
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Définition, standards et législations de l’accessibilité web
Grâce à cet article, découvrez ce qu’est l’accessibilité web et comment elle est légiférée à travers le monde.
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Comment concevoir en étant centré sur l’humain ?
Découvrez un ensemble de méthodes utilisées dans la conception cencentrée utilisateur (CCU).
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L’expérience client au centre de la stratégie de marque
Un site utile, utilisable et utilisé, c’est bien – une expérience utilisateur engageante, c’est mieux ! Et pourquoi s’arrêter à la conception d’expériences digitales quand c’est l’expérience client dans son ensemble que l’on peut optimiser, quel que soit le point de contact avec une marque ?
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Social Media: Does it Drive Social Responsiblity ?
At Telono, a Swiss-based UX consultancy, we have always been interested in the concept of trust as an essential part of the online experience. In
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Handbook of global user research
User research is global – yet despite its pervasiveness, practitioners are not all well equipped to work globally.
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From Interactions to Transactions: Designing the Trust Experience for Business-to-Consumer Electronic Commerce
Business-to-consumer electronic commerce on the Internet has revolutionised the purchase of products and services by giving consumers round the clock access to worldwide providers.
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Deceptive Technologies: Cash, Ethics & HCI
Everyone working on web projects will have noticed how HCI and marketing get increasingly integrated to deliver positive and memorable experiences to users.
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What Makes People Trust Online Gambling Sites
A validated model of trust was used as a framework for an empirical study to identify on- and offline factors that influence gamblers’ perception of an online casino’s trustworthiness.
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Trust in Electronic Commerce: The role of trust from a legal, an organizational and a technical point of view
[Book] This volume makes clear that the various disciplines can and will play a role in developing conditions for trust and thus contribute to a successful electronic market.
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Security & Trust: Taking Care of the Human Factor
In the e-business chain, the last link that needs to be convinced of the security of an online transaction is the end-user. That is why this article puts forward a user-centred perspective of the problem of trust in online payments, derived from the discipline of Human-Computer Interaction (HCI)
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Affective Design of E-Commerce User Interfaces: How to Maximise Perceived Trustworthiness
Successful e-commerce user experience design depends on a large number of factors. This paper focuses on consumers’ acceptance of and trust in an e-commerce system, based on the transaction’s value and perceived risk.
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UX Strategy: Design & Evaluation of Trust in E-Business
The pace of change in industry has given rise to problems that require considered analysis. HCI research needs to adapt to the evolution of the Internet from being information-based to transaction-driven.
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Developing a Model of Trust for Electronic Commerce: An Application to a Permissive Marketing Web Site
The Internet has notoriously democratised direct access to businesses, putting them only a few mouse-clicks away from consumers. However, research indicates that consumers’ lack of trust still constitutes a major psychological barrier to the adoption of new forms of online services.
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“Trust Me, I’m an Online Vendor”: Towards a Model of Trust for E-Commerce System Design
Consumers’ lack of trust has often been cited as a major barrier to the adoption of electronic commerce (ecommerce).
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Lo-Fi vs. Hi-Fi Prototyping: how real does the real thing have to be?
Low-fidelity (lo-fi) prototyping is characterised by a quick and easy translation of high-level design concepts into tangible and testable artefacts.
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Human Factors in Electronic Commerce: Making Systems Appealing, Usable and Trustworthy
The challenges of electronic commerce (e-commerce) can be summarised in a few words: attract consumers, make them visit the site, establish trust, make them buy and, most importantly, make them come back.