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UX-PM Level 2:
Executing UX


The Level 2 of the UX-PM certification aim to enhance knowledge about UX methods and tools and their daily use in management of multi-support/channel service design project.

After completing this course, you will be able to:

Integrate user experience in a project according to issues of target users (work and commercial issues) and market

Choose, plan and track UX activities in term of tools and methods for all stages of the project

Optimize the awareness, the quality and the efficiency of service use through the integration of the user-centric design process in the development cycle

Target audience

People who have the UX-PM Level 1 certification

All professionals working in the digital industry who want to create an appealing and efficient user experience

How the Level 2 is organised



Our pedagogical approach is the balanced rotation between theory, solving problem exercises and case studies. It focuses on communication and sharing experience between participants and the UX expert teacher.

Here is a non-exhaustive list of the covered content:

  • Main process and tools of user-centered design;
  • The service design and its value to user-centered design;
  • For each step of a service design project, review of UX suitable methods and techniques;
  • Set-up UX strategy for a service (multi-channel/support);
  • Selection, planning, quantification, integration and organisation of UX activities tracking;
  • Lean UX, integration of UX activities in agile development methodology;
  • Immersion and practical exercises: define the UX strategy for a service, toolbox to manage UX activities as check-list and tracking table.


This 3 half-days training is validated through a Multiple Choice Question (MCQ) test.

If the MCQ is passed successfully, the participants will get a UX-PM 2nd level certification delivered by the UXalliance network.



  • Cross-firm trainings take place online and in French: our next session will be held in 2024 on October 29-30-31 (half days);
  • In-company training: we offer this training in your offices (or online), on the dates of your choice.

Happy users, better business since 2005:

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