Certification UX-PM
Level 3
- UX Leadership
Adopt a customer-first strategy in your business. Evaluate and improve your organization’s design capabilities and customer focus. Learn to set the right UX/CX metrics, anticipate their impact, and ensure successful outcomes.
Enroll now to refine your UX strategy and propel your organization to the next level!
Discover the course content
1. UX Leadership
- Design Maturity
- Challenges in implementing UX approach in organizations
2. Preparing UX initiatives
- UX Strategy
- Business value of UX work
- Identifying UX opportunities
- Creating a business case for UX initiative
- Design briefing, framing design challenges
3. Building UX Teams
- Roles in a UX team
- UX skills frameworks
- Human (soft) skills
- Creating career paths for design teams
- Scaling design teams in an organization
- Recruiting team members
4.Building the design culture
- Divergence and convergence in context
- Co-design and effective feedback
- DesignOps/ResearchOps
5. Measuring the Experience
- Why we measure the experience
- Measuring UX in context and over time
- Measuring usability. UX quality metrics
- Measuring customer experience (CX)
- ROI of UX
- KPIs vs metrics
- Google HEART framework
- Automated tools
Upcoming inter-company sessions
Meet your trainer
Florian Egger, PhD
Florian established Telono SA in 2005 in Geneva, where he currently serves as director. He manages a skilled team of UX Researchers and UX Designers, all focused on creating intuitive and accessible products and services.
With a PhD in Human-Computer Interaction (HCI) from Eindhoven University of Technology, Florian brings extensive global experience. His work spans healthcare, finance, and international organizations, where he has driven significant improvements in customer experience.
UX-PM Training for your teams
Looking to train multiple employees within your organization through in-house sessions?
Contact us for a tailored offer that meets your needs. We also offer training sessions in English upon request.
Answering all your questions
All professionals wishing to adopt UX methodologies in their projects, for example:
- Product manager
- Project manager
- Solutions architect
- Marketing & communication specialist
- Business analyst
- Designers
- Front-End developer
You can take advantage of an attractive all-inclusive package:
- Pack Levels 1+2+3: CHF 4’536.
- Pack Levels 1+2: CHF 3’042.–
- Pack Levels 2+3: CHF 3’553.–
Or pay individually for the level you’re interested in:
- Level 1: CHF 1’490.-
- Level 2: CHF 1’890.-
- Level 3: CHF 2’290.-
Inter-company training courses organized by Telono are always in French. We also organize in-company training courses, which can be given in French or English.
Our partner, Die Ergonomen in Zurich, runs courses in Swiss-German.
Yes, you can skip one level, and train directly to level 2 or 3, if you have prior knowledge and years of experience in User Experience. You’ll need to answer a series of questions and meet online with one instructor to ensure you have the necessary qualifications.
Our courses are guaranteed for a minimum of 4 participants.
In the event of cancellation, a new date will be proposed.
Each level of UX-PM training (inter-company) takes place remotely, over 3 half-days and in French.
We can also organize in-company sessions for your teams, adapted to your needs, in French or English.
Yes, you will receive your certificate as a shareable link to the online certificate on our website. You can also export it in PDF format.
Do you have any other questions or would you like an in-house training course? Don’t hesitate to contact us via our form below.
