Publications

Quand l’homme et la technologie se rencontrent, il faut optimiser cette interaction pour que le client adopte ces produits ou services interactifs.

Grâce à cet article, découvrez ce qu’est l’accessibilité web et comment elle est légiférée à travers le monde.

Découvrez un ensemble de méthodes utilisées dans la conception cencentrée utilisateur (CCU).

Un site utile, utilisable et utilisé, c’est bien – une expérience utilisateur engageante, c’est mieux ! Et pourquoi s’arrêter à la conception d’expériences digitales quand c’est l’expérience client dans son ensemble que l’on peut optimiser, quel que soit le point de contact avec une marque ?

At Telono, a Swiss-based UX consultancy, we have always been interested in the concept of trust as an essential part of the online experience. In

User research is global – yet despite its pervasiveness, practitioners are not all well equipped to work globally.

Business-to-consumer electronic commerce on the Internet has revolutionised the purchase of products and services by giving consumers round the clock access to worldwide providers.

Everyone working on web projects will have noticed how HCI and marketing get increasingly integrated to deliver positive and memorable experiences to users.

A validated model of trust was used as a framework for an empirical study to identify on- and offline factors that influence gamblers’ perception of an online casino’s trustworthiness.

[Book] This volume makes clear that the various disciplines can and will play a role in developing conditions for trust and thus contribute to a successful electronic market.

In the e-business chain, the last link that needs to be convinced of the security of an online transaction is the end-user. That is why this article puts forward a user-centred perspective of the problem of trust in online payments, derived from the discipline of Human-Computer Interaction (HCI)

Successful e-commerce user experience design depends on a large number of factors. This paper focuses on consumers’ acceptance of and trust in an e-commerce system, based on the transaction’s value and perceived risk.

The pace of change in industry has given rise to problems that require considered analysis. HCI research needs to adapt to the evolution of the Internet from being information-based to transaction-driven.

The Internet has notoriously democratised direct access to businesses, putting them only a few mouse-clicks away from consumers. However, research indicates that consumers’ lack of trust still constitutes a major psychological barrier to the adoption of new forms of online services.

Consumers’ lack of trust has often been cited as a major barrier to the adoption of electronic commerce (ecommerce).

Low-fidelity (lo-fi) prototyping is characterised by a quick and easy translation of high-level design concepts into tangible and testable artefacts.

The challenges of electronic commerce (e-commerce) can be summarised in a few words: attract consumers, make them visit the site, establish trust, make them buy and, most importantly, make them come back.