At Telono, we choose the most appropriate method to solve your problems. Here are the descriptions of some of the methods we use. Do not hesitate to contact us for more information. Methods Below, some of the methods we use to define the characteristics and needs of your target users: Competitive analysis: The competitive analysis

Interactive systems economics We cannot speak of ergonomics in the design of products or services without speaking of usability. ISO 9241-11 defines usability as follows: “This is the degree to which a product can be used, by identified users, to achieve defined goals, effectively, efficiently and satisfactorily, in a specified usage context. “ For example,

When customers interact and transact with brands online, they need to see elements that communicate that the responsible parties owning the site are worthy of their trust.

User research is global – yet despite its pervasiveness, practitioners are not all well equipped to work globally.

Business-to-consumer electronic commerce on the Internet has revolutionised the purchase of products and services by giving consumers round the clock access to worldwide providers.

Everyone working on web projects will have noticed how HCI and marketing get increasingly integrated to deliver positive and memorable experiences to users.

What Makes People Trust Onl… by on Scribd How to quote : Shelat, B. & F.N. Egger (2002). What Makes People Trust Online Gambling Sites? In: CHI2002 Extended Abstracts: Conference on Human Factors in Computing Systems, Minneapolis, MN (USA), April 20-25, 2000: 852-853, ACM Press.  

In the e-business chain, the last link that needs to be convinced of the security of an online transaction is the end-user. That is why this article puts forward a user-centred perspective of the problem of trust in online payments, derived from the discipline of Human-Computer Interaction (HCI)

Successful e-commerce user experience design depends on a large number of factors. This paper focuses on consumers’ acceptance of and trust in an e-commerce system, based on the transaction’s value and perceived risk.

Voir notre groupe de discussion sur la confiance en ligne : http://groups.yahoo.com/group/online-trust  Mission In particular, practitioners get increasingly confronted with UX issues for which there is no or little validated HCI knowledge. The mission of this SIG is to identify consumer trust problems in UX design and propose concrete solutions. Its objective is to facilitate the

The Internet has notoriously democratised direct access to businesses, putting them only a few mouse-clicks away from consumers. However, research indicates that consumers’ lack of trust still constitutes a major psychological barrier to the adoption of new forms of online services.

Consumers’ lack of trust has often been cited as a major barrier to the adoption of electronic commerce (ecommerce).

Low-fidelity (lo-fi) prototyping is characterised by a quick and easy translation of high-level design concepts into tangible and testable artefacts.

The challenges of electronic commerce (e-commerce) can be summarised in a few words: attract consumers, make them visit the site, establish trust, make them buy and, most importantly, make them come back.